Have questions?
Visit our support and academy for resources and tips to help you succeed.
View resources Not ready yet?
See how other businesses have transformed. Watch their stories and learn from their experiences.
View customer stories Exceeding your expectations.
The ThinkReservations team is made up of employees who have extensive hospitality and technical experience. We are proud to be working together to better serve your business.
Leadership
Richard Aday
CEO & Founder
Richard holds an Executive Master's in Management for Hospitality from Cornell University and a degree in Electrical and Computer Engineering from the University of Florida. With experience at Amazon, Microsoft, and IBM, he leverages his deep hospitality and engineering expertise to innovate and drive transformative change across thousands of lodging establishments, shaping the future of the industry.
Alfred Aday
CTO & Founder
Alfred combines 19 years of experience in software engineering and system architecture with a passion for hospitality technology. With a background in building scalable systems and integrations, he works with the team to deliver transformative solutions that support thousands of lodging establishments every day.
Sean Rolsen
Chief Customer Officer
Sean Rolsen grew up in the lodging industry. Over a span of 25 years Sean has performed every job conceivable at the Inn and restaurant from property management to concierge services. At ThinkReservations, Sean leads the Operations Team and uses his passion and knowledge to help "Thinkers" grow their business.
Laura Scheidegger
Director of Sales & Marketing
Josh Tsendayush
VP of Finance
Amber Georgetti
HR Manager
Sales and Marketing
Kristin Fisher
Senior Account Executive
Marty Etzel
Senior Account Executive
Sam Schwab
Account Executive
Tracey Heber
Sales Development Representative
Ariel Frias Ducoudray
Head of Marketing
Nazly Piedrahita
Marketing Coordinator
Customer Success
Allison Bruen
Director of Customer Success
Sarah Moreno
Customer Success Manager Team Lead
Kathleen Ng
Customer Success Manager
Jade Moser
Onboarding Team Lead
Alejandra Carvajal
Onboarding Specialist
Amber McMillan
Onboarding Specialist
Veronica Mejias
Onboarding Specialist
Customer Support
Adam Strickland
Senior Customer Support Representative
Andy Martin
Senior Customer Support Representative
James Rendon
Senior Customer Support Representative
Fran Lyon
Customer Support Representative
Sam Grittner
Customer Support Representative
Zach Martin
Technical Customer Support Representative
Tammy Doriot
Billing Specialist
Technical Team
Atish Kalyan
Principal Engineer
Blaque Mackintosh
Director of User Experience Design
Ilsa Gruber
Project Manager
Dan Mullins
Senior Software Engineer
Kevin Heinrich
Technical Support Engineer
Mark Kolb
Technical Support Engineer
I-Hsun (Ian) Hsieh
DevOps Engineer
Rich Strucke
Business Development Manager
Website Services
Lisa Kolb
Director of Website and Marketing Services
Mark Hall
Technical Support Engineer
Annie Buck
Education Manager
Trisha Busch
Website Design Specialist
Debbie Reynolds
Website Design Specialist
Caroline Campbell
Website Design Specialist
Heitha Beane
Website Design Specialist
Keri Young
New Design Team Manager
Marketing Services
Will McQueen
Marketing Specialist Team Manager
Scott Hall
Marketing Specialist
Wendy Huggins
Marketing Specialist
Monica Edwards
Marketing Specialist
Linda Escalante
Marketing Specialist
Carrie Copley
Marketing Specialist
Kim Skinner
Marketing & Website Support Specialist
Content Services
Martha Willson
Content Team Manager
Marcy Talbert
Senior Content Editor & Marketing Specialist
Beth Casey
Content Writer
Portia Lightfoot
Content Writer