Director of Operations
Sean Rolsen grew up in the lodging industry. Over a span of almost 20 years Sean has performed every job conceivable at the Inn and restaurant from property management to concierge services. At ThinkReservations, Sean leads the Operations Team and uses his passion and knowledge to help "Thinkers" grow their business.
Technical Support Engineer
Kevin provides account management and design services to ThinkReservations' client base. He is passionate about delivering effective top tier level support to clients. For the past 12 years, Kevin has specialized in technical consultation and design services for hospitality businesses in New England and beyond.
After getting her degree in hospitality and tourism management at Florida International University, then working as an innkeeper for several years at her family's Pennsylvania bed and breakfast, Shena brings both passion and experience to her role as an Office Manager.
Andrew has a Master's degree in business and hospitality from Cornell University and a diverse range of experiences working in both hotel operations and hotel technical administration. He loves leveraging his expertise to help create efficient and user friendly workflows and system functionalities, enabling users to spend less time on the computer and more time personalizing and enhancing the experiences of their guests.
Ilsa formerly worked as a Front Office Manager at the Statler Hotel while attending Cornell Hotel School. She loves using her technical education combined with practical skills from the hotel to train and assist ThinkReservations clients. Ilsa also manages ThinkOrganizations, where she helps associations bring more business to their members.
Customer Success Manager
Allison joined the ThinkReservations team with over 15 years of customer service and hospitality experience. Having launched and managed a boutique hotel in Pennsylvania, Allison is passionate about using her insight into what hoteliers need from a property management system to ensure the success of all ThinkReservations customers.
Ray works directly with our customers to help them understand how they can reach their goals using ThinkReservations. As former owner/innkeeper of Lookout Point Lakeside Inn for 14 years, Ray adds a wealth of real-world experience to our team. He is a Chartered Accountant (Canada) with many years of corporate accounting and finance roles in major retail organizations.
Adam's past experiences include managing a lodging property and providing support for both RezOvation and Webervations. Adam has a lot of experience in the lodging industry and uses his valuable knowledge to help properties solve problems and learn how to improve their businesses.
Andy has worked in lodging software since 2005 supporting both RezOvation and Webervations prior to joining ThinkReservations. He utilizes a wealth of knowledge about lodging software and industry trends to assist customers in using ThinkReservations to manage their business and to resolve any issues that may arise.
Zach has been working in the property management system space since 2007. After supporting both RezOvation and Webervations he is now working at ThinkReservations. He uses his experience to help innkeepers find the simplest solutions to manage their business.
Jade received her degree in Hospitality Management from Pennsylvania State University. She began her career in Hospitality with Carnival Cruise Lines. After working with Carnival, she transitioned to Hotels & Resorts. Jade worked for several years with Best Western Premier Resorts, and Hilton Hotels. Her diverse background in hospitality, sales, & travel offered the opportunity to assist in opening the world’s first Cartoon Network Hotel, located in Lancaster, PA. There, she worked within the sales department as the Sales Manager leading opening operations, launching the hotel's property management system, generating new sales leads, and networking with hospitality professionals in the surrounding area. Jade loves helping others and providing exceptional experiences. Jade is excited to be a part of ThinkReservations.
Ginevra is a hospitality professional who knows the benefit of using ThinkReservations first hand. She and her husband owned and operated Sylvan Valley Lodge & Cellars in North Georgia from 2004-2021 and were early adopters of the property management system, signing up with ThinkReservations in 2013. After selling the Lodge in Spring of 2021, Ginevra chose to stay in the Hospitality industry and is pleased to have joined the team. She enjoys helping other innkeepers begin their journey of discovering all the system has to offer. Ginevra holds degrees in English and Graphic Design & Copywriting. She and her husband live in Hilton Head, SC, where they enjoy being Islanders.