Payments that live inside your booking flow. Not outside it.

ThinkPayments, powered by Stripe, is built directly into ThinkReservations. No third-party portals. No redirects. Just one system handling the booking, the card, and the folio from the moment a guest hits “Book.”

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Already a ThinkReservations customer?
Reach out to our support team or schedule a meeting and and we'll walk through activation for your property.

ThinkPayments is trusted by independent hotels, inns, and boutique properties across North America.

Built on Stripe's secure, PCI Level 1 infrastructure.

“I've been using ThinkReservations for several years now and decided to switch to ThinkPayments after experiencing some issues with my previous processor. I like the way it integrated into my website and offers a quicker experience for online booking. Super easy and quick to switch over!”

~ Sandy, Hilltop House Bed & Breakfast

Some of our properties have been with ThinkReservations for more than a decade. ThinkPayments is built to earn the same kind of relationship.

Overview

Most PMS platforms bolt payments on. We built them in.

If your payment processor and your property management system don't share a brain, your front desk ends up doing the translating. Failed captures get reconciled by hand. Refunds require logins in multiple places. Deposits and balances drift out of sync. Guests get redirected to an unfamiliar checkout page and wonder if their reservation actually went through.

ThinkPayments is the payment layer of your property management system. Every authorization, capture, refund, chargeback, and payout is tied directly to the reservation to which it belongs.

One source of truth. One place to look. One team supporting everything.

Built for hoteliers, not simple generic commerce.

We understand how lodging works, from deposits and folios to cancellations and no-shows. ThinkPayments was designed inside a hospitality platform from day one.

The guest never leaves your unique brand.

From booking to confirmation, the entire payment experience stays within your property's environment—no redirects, no unfamiliar checkout pages.

We own the complexity. You focus on the guest.

PCI compliance, tokenization, fraud protection, and reconciliation all run on Stripe's infrastructure, fully connected to your ThinkReservations account.

Payment Flow

From booking to payout, everything stays connected.

Every step of the payment process is tied to the reservation—from the moment a guest books to the final payout hitting your account.

Step 1

The guest books a reservation on your site

Step 2

Payment is captured automatically

Step 3

Charges and adjustments live in ThinkReservations

Step 4

Payouts reconcile cleanly in your reports

One integration

Everything your property needs to get paid.

Every payment connects directly to the reservation, the folio, and your reporting.

Configure deposits, prepayments, and pay-at-arrival flows by rate plan. Payments are fully integrated into your booking engine and PMS, so everything works together as one system.

Folio billing built into the PMS

Post incidentals, upgrades, and add-ons to the folio and charge the card on file without switching windows.

Securely stored cards, done right

Securely tokenized through Stripe. Re-bill a returning guest or a group contact without re-keying a card.

Digital wallets and modern checkout

Apple Pay and Google Pay are supported out of the box, so conversions don't require a guest to pull out their card.

Refunds and adjustments

Issue a full or partial refund from the reservation itself. It posts to the folio and the payout in the same action.

Reporting that matches your books

Payout reports, reconciliation exports, and transaction-level detail that tie back to the reservation, the rate, and the night. Bookkeeping stops being a scavenger hunt.

Buy Now, Pay Later (BNPL)

Guests can pay over time while you receive the full reservation amount upfront—helping increase conversion without taking on risk.

Group and multi-property friendly

Handle group blocks, master folios, and portfolios of properties without losing track of who paid what.

Dispute and fraud protection

Transaction monitoring in real time to detect/prevent fraud. When chargebacks occur, relevant evidence is with the reservation, easy to find and respond quickly.

Payment infrastructure

Built for hospitality. Powered by Stripe.

Stripe provides the payments infrastructure behind many of the world's leading digital businesses. It is built, audited, and defended by one of the industry's most serious engineering and security teams. What it is not is a hospitality platform. Stripe provides the infrastructure. ThinkReservations provides the hospitality logic.

ThinkPayments is the hospitality layer on top of Stripe. We translate hotel operations into clean payment flows, and we translate payment events back into the reservation data your team already understands. You get the reliability and reach of Stripe without having to become a Stripe developer to use it.

Enterprise-grade payment security

Security and compliance, handled.

Card data is tokenized and stored inside Stripe's PCI-DSS Level 1 environment, never on your servers or ours. 3D Secure authentication is supported for SCA-regulated transactions and high-risk bookings. Chargeback evidence is automatically bundled with the reservation record. Your property inherits enterprise-grade payment security without running an enterprise-grade payment team.

Payments designed to fit your business

Built for independent properties.

ThinkReservations was built for independent properties, and ThinkPayments follows the same approach.

Whether you run a boutique hotel, inn, bed and breakfast, or manage a portfolio of properties, payments are designed to fit how your business actually operates.

FAQs

You have questions. We have answers.

Who processes the transactions?
ThinkPayments is built on Stripe's payments infrastructure. Funds are deposited into the bank account you designate during onboarding.

What does it cost?
Pricing is transparent and based on your selected processing model. Details are reviewed during your demo.

What pricing options are available?
ThinkPayments offers two flexible pricing models designed to fit different property types and transaction profiles:

Flat Rate Pricing Plan - provides simple, predictable pricing with a consistent per-transaction rate.
Lodging Interchange Plus Pricing Plan - designed to leverage lodging-certified interchange rates, which can help reduce overall processing costs when transactions are structured appropriately.

During your demo, we'll review your current processing setup and help you determine which option is the best fit for your business.

How long does it take to get set up?
Most properties are up and running shortly after completing onboarding and confirming their transition timing.

Do you support digital wallets?
Yes. Apple Pay and Google Pay are supported in the booking engine and on-property flows.

What about international guests?
ThinkPayments supports international cards and handles currency conversion for reporting.

What happens to chargebacks and disputes?
Each transaction is scanned for fraud in real time. When a chargeback comes through, we automatically attach the reservation record so you can respond with evidence in minutes, not hours.

I'm already a ThinkReservations customer. Can I add ThinkPayments?
Yes. Reach out to our support team or schedule a meeting and and we'll walk through activation for your property.

Supported Payment Processors

We can also connect with your current processor.

Ready to get started?

Connect with our team to help get you started.

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