ThinkGrowth Day 2: Transform your front desk with process and technology

In this session, Chief Customer Officer Sean Rolson shows how to turn a chaotic front desk into a smooth, guest-focused operation by combining clear processes with new ThinkReservations tools. Walking through the entire guest journey: from phone and online bookings to upsells, housekeeping status, and real-time communication, Sean demonstrates how features like streamlined reservation workflows, automated enhancements, and a connected ecosystem for front desk, housekeeping, and management give teams back time to focus on hospitality instead of constant firefighting.